Hansa Ceylon Coffee (Pvt) Ltd

Terms and Conditions

The terms that apply when you use hansaceylon.com and order from Hansa Ceylon.

Last updated: 20 October 2026

These terms apply to your use of hansaceylon.com and to all orders placed through our online shop and wholesale order page. The website and all sales are run by Hansa Ceylon Coffee (Pvt) Ltd, a company registered in Sri Lanka. We sell our own Hansa Ceylon Coffee range alongside products from our group brands, Serendib Chocolate and Sunrise Organic Farm. By using the website or placing an order, you agree to these terms.

Use of the website

• You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.
• You agree to give accurate and complete contact, delivery and payment information.
• Wholesale customers who receive a personal order link must keep it private. Orders placed through that link are treated as orders from that customer.
• You must not misuse the website, interfere with its operation or attempt to access it without authorisation.

Product information and pricing

• We describe and photograph our products as accurately as we can. Because our products are handmade in small batches, colour, packaging and appearance may vary slightly from the photos.
• Please read the label for full ingredients and allergen information before use. If you have an allergy or any question, contact us before ordering.
• Our herbal salves are cosmetic skin-care products. They are not medicines and are not intended to diagnose, treat or cure any medical condition. Do a patch test before first use, use comfrey salve on unbroken skin only, and see a doctor for deep wounds or skin conditions that do not improve.
• All prices are in Sri Lankan Rupees (LKR). Prices may change from time to time, but the price shown when you place your order is the price you pay. Wholesale prices apply only to approved trade customers.
• Delivery charges, where they apply, are shown as an estimate and confirmed before dispatch or on your invoice.

Orders and payments

• Placing an order, whether by card checkout, WhatsApp or email, is an offer to buy. Your order is accepted when we confirm it by message, email or invoice.
• We may refuse or cancel an order, for example if a product is unavailable, the price was shown in error, payment cannot be confirmed or we cannot deliver to your area. If we cancel, we refund anything you have paid in full.
• You can pay by credit or debit card through our secure payment provider, PayHere, or by bank transfer to our company account. By paying, you authorise us to charge the total shown, including any delivery charge.
• We do not store or have access to your full card details.
• Retail orders are dispatched once payment is confirmed. Wholesale orders are payable on the terms shown on your invoice.

Shipping and delivery

• We deliver across Sri Lanka. Orders usually arrive within 5 to 7 working days of confirmation. These are estimates, and delays caused by couriers, weather or events outside our control can happen.
• Please make sure someone can receive the order at the address given. If a delivery fails because of an incorrect address or no one being available, we may charge for re-delivery.
• Responsibility for the goods passes to you once they are delivered.

Returns and refunds

Returns, exchanges, cancellations and refunds are covered by our Refund and Return Policy.

Intellectual property

All content on this website, including our names, logos, photos, videos, stories and designs, belongs to Hansa Ceylon Coffee (Pvt) Ltd or its group brands, or is used with permission. You may not copy or reuse it without our written permission.

Limitation of liability

To the extent allowed by law, we are not liable for any indirect or consequential loss arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under Sri Lankan consumer protection law.

Privacy

How we handle your personal information is explained in our Privacy Policy.

Amendments and termination

We may update these terms from time to time. Changes apply to orders placed after the updated terms are posted on this page. We may suspend or end access to the website, or to a wholesale order link, if these terms are misused.

Governing law

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and any dispute will be subject to the courts of Sri Lanka.

Contact us

• Email hello@hansaceylon.com
• WhatsApp +94 70 696 3733
• Phone +94 71 053 4304
• Address Hansa Ceylon Coffee (Pvt) Ltd, Ragala, Halgranoya, Sri Lanka